vivian@hengrenrack.com
Frequently Asked Questions
Find answer to your most common question
Is the material real stainless steel? Will it rust?
304 stainless steel composite pipe/clad pipe, double-layer protection inside and outside, acid and alkali resistance, moisture resistance, oxidation resistance, normal outdoor/balcony use for 3-5 years without rusting; Different from ordinary painted/galvanized iron pipes, it avoids the risks of paint peeling, rusting, and breakage, and meets the environmental and durability standards for export in Europe, America, and Southeast Asia.
Can we do OEM/ODM? How to print the logo?
Support OEM/ODM full process customization: can print customer logos (screen printing/laser engraving/heat transfer printing), customize packaging, instructions, color boxes; Provide appearance/structure/size optimization, with 10 years of experience in foreign trade customization, to adapt to the appearance preferences and functional requirements of different markets.
Can you provide samples? Who will bear the sample fee and shipping fee?
Samples (1-2) can be provided, and the sample fee is charged at the wholesale price. Orders made up to the full amount can be refunded; The sample shipping fee is borne by the buyer (prepaid/collect) and supports SF Express/international express delivery. It takes 3-7 days for delivery, making it convenient for customers to test and inspect the quality.
Is the installation complicated? Do you have an instruction manual?
Completed in 10-15 minutes; Provide multilingual instruction manuals (English/Spanish/French/German/Arabic)+installation videos, package accessories by category, and allow overseas customers to install them themselves without pressure, reducing after-sales installation consultation.
Which countries/regions are suitable for use?
Global adaptation: Europe and America (balconies/courtyards), Southeast Asia (rust prevention in humid climate), the Middle East (high-temperature aging resistance), Australia (outdoor weather resistance); The X-shaped floor to ceiling model is suitable for apartments/rentals, while the hand-operated lift model is suitable for villas/self built residences, meeting different market usage habits.
Contact Us
-
Tel: +86-15355333697
-
SKYPE:vivian huang
-
Address:No. 3, Building 18, Qingchuang Zhigu Intelligent Industry Park,
-
No. 29 Yingchun Avenue, Baiyang Street, Wuyi County, Jinhua City, Zhejiang Province
-
